法規內容

下載法規原始檔

 

國立成功大學處理陳情案件作業要點
NCKU Directions for Handling Statements

113年1月10日第221次行政會議通過

一、國立成功大學(以下簡稱本校)為處理陳情案件,依行政程序法第一百七十條、行政院及所屬各機關處理人民陳情案件要點及教育部處理人民陳情案件作業規定等,訂定本要點。
二、本要點所稱陳情案件,指陳情人以書面、電子郵件或言詞(電話或親至本校)直接向本校各單位陳述或透過本校「意見信箱系統」反映有關本校行政興革之建議、行政法令之查詢、行政違失之舉發或行政權益之維護之具體陳情案件。
三、本校收受陳情案件之處理程序如下:
(一)陳情人以書面陳情案件,應送本校秘書室文書組完成公文掛號程序後,依其相關規範辦理,由權責單位處理與追蹤進度。
(二)陳情人以電子郵件或言詞直接向本校各單位陳述者,由接收單位至本校「意見信箱系統」代填陳情內容並立案列管,由權責單位處理與追蹤進度。
(三)陳情人以本校「意見信箱系統」陳情並立案者,由權責單位處理與追蹤進度。
(四)陳情案件之內容涉及二個單位以上者,由陳情內容涉及比重較大者主辦;無法分辨內容比重時,由陳情內容所涉第一個單位主辦。
(五)受理之陳情案件非屬本校權責者,應逕移主管機關處理,並副知陳情人;該相關基本資料(如姓名、聯絡電話、電子郵件地址等)隨同陳情內容一併轉知。
(六)如連續收到同一事由之陳情案件(包括同一陳情人)得予併案辦理,如陳情案件已答復陳情人後,上級機關再交辦同一事由者,應將辦理情形答復交辦機關。
四、陳情案件有下列情形之一者,得不予處理。但應予登記,以利查考:
(一)無具體內容或未具真實姓名或聯絡方式。
(二)同一事由,經予適當處理,並已明確答復後,仍一再陳情。
(三)非陳情事項之主管機關,接獲陳情人以同一事由已分向各主管機關陳情。
(四)與本校校務無關、惡意攻訐謾罵或散播網路流傳不實訊息。
五、各單位處理本校「意見信箱系統」陳情案件之期限,以不超過二十一日為原則;陳情案件辦結前,系統每日發信稽催權責單位。未能於期限內辦結者,應於系統設定「中長期案件進度管理表」供陳情人查詢,系統每週發信稽催權責單位。
六、陳情案件有保密之必要者,各單位應予保密。但其他法律另有規定依法應予以公開者,不在此限。
七、權責單位於本校「意見信箱系統」回復處理結果時,系統應併附滿意度問卷調查聯結網址。
八、本校「意見信箱系統」設有案件統計報表,包括反映方式、處理時效、案件類別及滿意度報表等,秘書室行政組應定期彙報供主任秘書參閱。
九、本要點未盡事宜,依相關法令規定辦理。
十、本要點經行政會議通過後實施,修正時亦同。

 

NCKU Directions for Handling Statements

Agreed during the 221st Administrative Meeting on January 10, 2024

1. To handled statements, National Cheng Kung University (hereinafter “the University”) has formulated the NCKU Directions for Handling Statements (hereinafter “the Directions”) in accordance with Article 170 of the Administrative Procedure Act, the Executive Yuan’s directions for the handling of public statements by its affiliated agencies, and the Ministry of Education’s regulations for the handling of public statements.

2. A statement refers to a written document, an e-mail, or a verbal opinion (by phone or in person) submitted directly to any unit of the University or filed through the Suggestion Box System, with the aim of offering suggestions for administrative reforms, inquiring about administrative laws, reporting administrative misconducts, or protecting the administrative rights of the submitter.

3. The University adopts the following procedures to handle statements:

(1)  A written statement shall be submitted to the Documentation Division of the Secretariat Office to complete the official document registration process. The statement shall then be processed and followed up by the responsible units as per relevant regulations.

(2)  A statement submitted directly through an e-mail or verbal opinion to any University unit shall be filed to the Suggestion Box System by the receiving unit. The statement shall then be processed and followed up by the responsible units.

(3)  A statement submitted through the Suggestion Box System shall be handled and followed up by the responsible units.

(4)  If the content of a statement involves at least two units, the most relevant unit shall handle it. If the relevance of the involved units cannot be determined, the first unit implicated in the statement shall be responsible for handling it.

(5)  If a received statement does not fall under the University’s jurisdiction, it shall be transferred to the appropriate competent authorities, and the submitter shall be informed of this transfer. The basic information of the statement (e.g., submitter name, contact number, and e-mail address) shall be transferred along with the content of the statement.

(6)  If multiple submissions of the same statement (including those filed by the same submitter) have been received repeatedly, they may be consolidated into a single statement. In the event that a superior authority directs a unit to address a previously responded statement, the unit shall transmit details of the handling progress to the superior authority.

4. A statement will not be processed if it meets any of the following criteria. Nevertheless, the statement will still be recorded for future reference:

(1)  The statement lacks specific content or the submitter’s real name or contact information.

(2)  The statement has been repeatedly submitted to discuss the same issue even through it has already been addressed and responded to.

(3)  An authority receives a statement over its jurisdiction, and the same statement has been lodged with other authorities by the submitter.

(4)  The statement is irrelevant to the affairs of the University, involves malicious slander, or involves the circulation of false information online.

5. In principle, each unit shall address a statement within 21 days after its submission to the Suggestion Box System. Before a statement has been resolved, the system will send daily reminders to the responsible units. If a statement cannot be resolved before the time limit, a “Mid-to-Long-Term Case Progress Management Table” shall be established in the system for the submitters to inquire about the handling progress, and weekly reminders shall be sent to the responsible units.

6. If the content of a statement requires confidentiality, the concerned units are obliged to keep it confidential. However, this rule is not applicable if other laws require the disclosure of the statement content.

7. When the responsible units send responses to a statement through the Suggestion Box System, the system concurrently dispatches a link for the submitter to complete a satisfaction survey.

8. The Suggestion Box System compiles statistical reports that contain information on the statement submission methods, statement processing time, statement types, and submitter satisfaction. The Administrative Section of the Secretariat Office shall regularly organize these reports and present them to the chief secretary for review.

9. Matters not covered in the Directions shall be handled in accordance with relevant laws and regulations.

10. The Directions and any amendment thereto are implemented after approval at the Administrative Meeting.

 

These regulations were translated from the original Chinese. In the event of any discrepancies between the two versions, the Chinese shall always take precedence.