法規內容
下載法規原始檔 |
國立成功大學處理陳情案件作業要點 NCKU Directions for Handling Statements |
113年1月10日第221次行政會議通過 |
一、國立成功大學(以下簡稱本校)為處理陳情案件,依行政程序法第一百七十條、行政院及所屬各機關處理人民陳情案件要點及教育部處理人民陳情案件作業規定等,訂定本要點。
NCKU Directions for Handling Statements Agreed during the 221st Administrative Meeting on January 10, 2024 1. To handled statements, National Cheng Kung University (hereinafter “the University”) has formulated the NCKU Directions for Handling Statements (hereinafter “the Directions”) in accordance with Article 170 of the Administrative Procedure Act, the Executive Yuan’s directions for the handling of public statements by its affiliated agencies, and the Ministry of Education’s regulations for the handling of public statements. 2. A statement refers to a written document, an e-mail, or a verbal opinion (by phone or in person) submitted directly to any unit of the University or filed through the Suggestion Box System, with the aim of offering suggestions for administrative reforms, inquiring about administrative laws, reporting administrative misconducts, or protecting the administrative rights of the submitter. 3. The University adopts the following procedures to handle statements: (1) A written statement shall be submitted to the Documentation Division of the Secretariat Office to complete the official document registration process. The statement shall then be processed and followed up by the responsible units as per relevant regulations. (2) A statement submitted directly through an e-mail or verbal opinion to any University unit shall be filed to the Suggestion Box System by the receiving unit. The statement shall then be processed and followed up by the responsible units. (3) A statement submitted through the Suggestion Box System shall be handled and followed up by the responsible units. (4) If the content of a statement involves at least two units, the most relevant unit shall handle it. If the relevance of the involved units cannot be determined, the first unit implicated in the statement shall be responsible for handling it. (5) If a received statement does not fall under the University’s jurisdiction, it shall be transferred to the appropriate competent authorities, and the submitter shall be informed of this transfer. The basic information of the statement (e.g., submitter name, contact number, and e-mail address) shall be transferred along with the content of the statement. (6) If multiple submissions of the same statement (including those filed by the same submitter) have been received repeatedly, they may be consolidated into a single statement. In the event that a superior authority directs a unit to address a previously responded statement, the unit shall transmit details of the handling progress to the superior authority. 4. A statement will not be processed if it meets any of the following criteria. Nevertheless, the statement will still be recorded for future reference: (1) The statement lacks specific content or the submitter’s real name or contact information. (2) The statement has been repeatedly submitted to discuss the same issue even through it has already been addressed and responded to. (3) An authority receives a statement over its jurisdiction, and the same statement has been lodged with other authorities by the submitter. (4) The statement is irrelevant to the affairs of the University, involves malicious slander, or involves the circulation of false information online. 5. In principle, each unit shall address a statement within 21 days after its submission to the Suggestion Box System. Before a statement has been resolved, the system will send daily reminders to the responsible units. If a statement cannot be resolved before the time limit, a “Mid-to-Long-Term Case Progress Management Table” shall be established in the system for the submitters to inquire about the handling progress, and weekly reminders shall be sent to the responsible units. 6. If the content of a statement requires confidentiality, the concerned units are obliged to keep it confidential. However, this rule is not applicable if other laws require the disclosure of the statement content. 7. When the responsible units send responses to a statement through the Suggestion Box System, the system concurrently dispatches a link for the submitter to complete a satisfaction survey. 8. The Suggestion Box System compiles statistical reports that contain information on the statement submission methods, statement processing time, statement types, and submitter satisfaction. The Administrative Section of the Secretariat Office shall regularly organize these reports and present them to the chief secretary for review. 9. Matters not covered in the Directions shall be handled in accordance with relevant laws and regulations. 10. The Directions and any amendment thereto are implemented after approval at the Administrative Meeting.
These regulations were translated from the original Chinese. In the event of any discrepancies between the two versions, the Chinese shall always take precedence. |